Privacy Policy

Effective Date: October 26, 2023

Welcome to tourz.top ("we," "our," "us," or "the Company"). We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tourz.top and use our services related to travel and tour planning.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the site or use our services.

1. Information We Collect

We collect several types of information to provide and improve our services to you.

1.1 Personal Information You Provide Directly

This is information that identifies you personally and may include:

• Contact Data: Such as your name, email address, telephone number, and mailing address (e.g., 3957 Pine Rd, Fort Collins, Colorado 42276 for billing purposes).
• Account Data: If you create an account, we collect your username, password, and profile information.
• Booking and Transaction Data: Details about tours you book or inquire about, payment information (processed by secure third-party processors), billing address, and travel preferences.
• Communication Data: Records of your communications with us, including emails, chat logs, and customer service inquiries.
• User Content: Reviews, feedback, photos, or other content you submit to our platform.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Usage Data: Information about your interaction with our website, such as pages visited, time spent, links clicked, and search queries.
• Device and Technical Data: Your IP address, browser type and version, operating system, device identifiers, and other diagnostic data.
• Location Data: General geographic location derived from your IP address or, if you permit, precise location data from your device to provide location-relevant tour options.

1.3 Information from Third Parties

We may receive information about you from third-party service providers, such as payment processors, social media platforms (if you connect your account), and travel partners, in accordance with their privacy policies and applicable law.

2. Use of Your Information

We use the information we collect for various business purposes, including:

• To Provide and Manage Services: To process your bookings, manage your account, and fulfill our contractual obligations to you.
• To Communicate with You: To send booking confirmations, updates, customer service responses, administrative messages, and promotional materials (you may opt-out of marketing communications at any time).
• To Personalize Your Experience: To tailor content, recommendations, and offers based on your preferences and usage history.
• To Improve Our Services: To analyze website usage, troubleshoot problems, conduct research, and develop new features and services.
• For Security and Fraud Prevention: To monitor and protect the security of our website, prevent fraudulent transactions, and verify your identity.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

3. Data Protection and Security

We implement a variety of technical and organizational security measures designed to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

• Encryption of sensitive data (e.g., during transmission using SSL/TLS).
• Secure storage on controlled servers with limited access.
• Regular security assessments and vulnerability testing.
• Training for our staff on data protection principles.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to track activity on our website and hold certain information.

• Essential Cookies: Necessary for the website to function and cannot be switched off.
• Performance/Analytics Cookies: Allow us to count visits and traffic sources to measure and improve site performance.
• Functionality Cookies: Enable enhanced functionality and personalization (e.g., remembering your login or preferences).
• Advertising/Targeting Cookies: Set by us or our advertising partners to build a profile of your interests and show relevant ads.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our website.

5. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• With Service Providers: Trusted third parties who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service. These providers are contractually bound to protect your data.
• With Travel Partners: To fulfill your bookings, we share necessary information (like your name and booking details) with tour operators, hotels, and other travel service providers.
• For Legal Reasons: If required by law, subpoena, or other legal process, or to protect the rights, property, or safety of tourz.top, our users, or others.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of company assets, where user information may be transferred as a business asset.
• With Your Consent: For any other purpose disclosed to you with your explicit permission.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, which may include:

• Access and Portability: The right to request access to and a copy of the personal data we hold about you.
• Correction: The right to request correction of inaccurate or incomplete personal data.
• Deletion: The right to request deletion of your personal data under certain conditions.
• Restriction and Objection: The right to restrict or object to our processing of your personal data.
• Opt-Out of Marketing: You can unsubscribe from our promotional emails by clicking the "unsubscribe" link in any such email.